E-commerce sellers can now handle inquiries about orders, measure team performance, send messages to customers, and more. Reliable web and mobile application that Brainence developed helps e-commerce sellers effectively manage incoming requests and deal with cases. The platform is a life-saver for clients who are overwhelmed by customers’ emails and don’t have a structure, which makes services time-consuming both for the support team and customers. Additionally, the platform offers personal customer support for its customers via email, chat, and phone. The client uses ticket-based pricing, in which 1 ticket equals 1 conversation. Customers can choose an annual and monthly plan and the number of conversations they plan to have in that period of time.
Ke yFeatures
Centralized eCommerce. A customer relationship management solution that helps multi-channel sellers to manage customers’ messages and orders by integrating them into a single place. This way, messages never get lost, support has convenient access to all the information they can retrieve anytime to solve unexpected issues.
Email Automation. This feature offers email templates, auto-responders, customizable tags, and logistics automation to save businesses time
Chat & Instant Messaging. A chat solution that provides instant messaging, which allows client’s leads to get relevant product and service information that help the client turn leads into loyal customers. You can install live chat, Facebook, and Telegram.
Team collaboration. This feature helps eCommerce sellers manage their customer service, offering several collaboration options. They include unlimited team access, user track assignment, SLA prioritization, internal notes, and performance reporting.