The outsourcing industry has become one of the fastest-growing sectors in the global business ecosystem. Today’s outsourcing market is fast-paced, adapting to the global challenges of the times like the Covid-19 pandemic, climate change, worldwide political and economic power shift, and other challenges that organizations have to deal with. More companies choose to outsource services for a number of reasons, from saving costs to access to the best talent pools globally. Businesses focus on keeping up with the latest outsourcing trends for faster adaptation, better resource management and company’s productivity optimization. Let us take a look at the outsourcing trends in 2022 that you should know about.
Rise of Cloud Computing
Businesses consider cloud services a good outsourcing tool, simplifying the outsourcing process. Cloud-based technologies being flexible and expandable are one of the main outsourcing instruments. Cloud computing enables the sharing of information, being always online and available. Cloud-based services will continue to increase. According to Gartner, cloud spending will grow 21,7% and reach $482 billion in 2022. The outsourcing industry has shown an increased demand for cloud-based technology. Predictions show this trend will carry on in 2022, as the sector continues to benefit from this technology use.
AI technology and RPA
Robotic Process Automation (RPA) allows outsourcing companies to automate internal and external processes, and manage robots to carry out simple tasks. The demand for RPA increased as companies realized they can save money by using robots to perform repetitive tasks and leave only critical tasks for human interaction. Implementation of RPA and automation that brings great benefits remains the key focus of the outsourcing companies and is expected to continue as a trend in the near future.
Outsourcing is prevalent in security threats and demand to secure data is one of its top priorities. Outsourcing grabs some risks for businesses because of trusting data to a third party, making cybersecurity issues one of the top concerns for companies. Data has become the most valuable resource and assuring its security – a trend and a necessity. Therefore, it is important to choose a reliable company which takes data and outsourcing process security. According to Deloitte, 64% of businesses plan to focus on security capabilities to address security threats and ensure infrastructure reliability. In times of cyber attacks strengthening cybersecurity will help to earn the trust of customers and feel more confident at the market. Most outsourcing companies are following multi-level security like multi-factor authentication and strict compliance with GDPR standards to prevent cases of a security breach.
Recent years have shown that the outsourcing industry is increasingly more focused on partnership. Companies prioritize growth over cost-cutting, hence emphasizing the value of skills. Outsourcing companies tend to build global teams to ensure seamless collaboration and the trend is expected to play a bigger role in 2022. The agile, highly responsive way of cooperation could increase in value in the near future and beyond. As long as one vendor satisfies the needs of the outsourcing company, more and more companies working with outsourced staff strive for long-term collaboration and prefer a strategic partnership.
Remote Work and Global Outsourcing
With the pandemic’s start, the work environment has changed dramatically – more and more companies are replacing traditional office-based positions with a flexible, remote workforce. Businesses had to restructure and rapidly move to remote mode and only afterward realized all the benefits and new opportunities. Remote work enables hiring the best talents from all parts of the globe; developed technological and cloud infrastructure allows executing the workflow anytime and anywhere, making remote outsourcing a smart choice for businesses. Despite the pandemic slowdown, remote work remains a continuing global trend in 2022.
Almost all industries take to outsourcing to perform important projects. In the era of digitalization, developed technologies, software and apps, outsourcing with its high flexibility and no geographical borders, access to a vast pool of specialists and narrow specialists, short-term collaboration within one project and even one task or long term cooperation are the benefits attracting more and more supporters. The outsourcing industry continues to develop and grow adapting to the challenges brought by the present times.
Today’s outsourcing market is fast-paced, adapting to the global challenges of the times. Businesses focus on keeping up with the latest outsourcing trends for faster adaptation, better resource management and company’s productivity optimization. Let us take a look at the outsourcing trends in 2022 that you should know about.